Page 120 - Economic report 2020

Box 12.6
INSTALLATION AND USE OF INFORMATION AND COMMUNICATION
TECHNOLOGY IN HOMES

The statistics on the installation and use of information
and communication technology (ICT) in homes LAST ONLINE PURCHASE BY PEOPLE WHO
meet the official European statistical standards, USED THE INTERNET IN THE LAST YEAR
and are produced by the Department of Statistics in
collaboration with Andorra Telecom. The statistics are
prepared every two years and the most notable results
in the third edition (2021) are presented in this note.

Firstly, note the increased use of electronic
administration. 65.7% of the population that has used
the Internet in the last three months has carried out
an electronic procedure for personal reasons, using
the pages set up by the government. In the case of
those who have not sent any online form, the reasons
they give are: no need (50.1%), they prefer to do it in Andorra EU-27
person (35.2%) or lack of knowledge (11.0%), either
because they do not know how to use the website taxi or plane tickets, or rental accommodation from a
or because they think the page is too complicated company, hotel or travel agency.
or confusing.
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In comparison with the average of the 27 countries
The survey also analyses the characteristics of the last in the European Union, Andorra stands out especially
online purchase in the case of those who have used for access or use of the Internet by the population,
the Internet in the last year. 46.6% state that they as it is the country where the mobile is most used to
acquired goods or services in the last three months; connect to the Internet. Andorra has the third largest
12.7% between three months and one year ago; 8.1% proportion of people connecting daily to the Internet,
over one year ago, and 32.5% state that they have the seventh greatest percentage of homes with access
never done it. Although the number of people buying to the Internet and the fourth largest proportion of
on the Internet continues to increase each year, people who have connected to the Internet in the
the percentage that has done it recently is below the last three months. On the other hand, Andorran data
Andorran economy: developments in the main sectors | XII. Services
European average. Nevertheless, Andorra beats the EU show lower values than the European average for use
in online purchases of some services, such as bus, of e-commerce and e-administration.

Box 12.7
THE MAIN ACTIONS TAKEN BY ANDORRA TELECOM IN 2022

Andorra Telecom ended 2022 with exceptional results. 32.9% higher than the figures of the previous year and
The consolidation of revenue from roaming, the 44.9% than those budgeted for the year. These results
notable growth in domestic turnover, the optimisation even exceed those obtained before the pandemic. As
of investments and the containment of operating costs for the net profit, this was €22.5 million, 2.9% lower
helped it to achieve record operating profits, more than than in 2021 and 14.9% more than the budgeted figures.